Have you ever found yourself in the middle of a discussion, disagreement or conflict with people from your team? Conflicts are pretty common in groups and teams, and are also a great opportunity for the team’s growth when handled appropriately. For this to happen, there are a few steps which are advised not only to managers ans team leaders, but to all the team members, to control and manipulate conflicts getting the positive outcomes of it.
First Step: Recognize and clarify that a conflict exists, determining what is the issue and who is involved. Also, it would be necessary to find out as many details as possible about the issue, as well as hidden facts.
Second Step: Summarize research into a clear, detailed description of the conflict with its variables. At this point, if your company has a human resource department and depending on the conflict, you may want to brief them about the situation. The human resource may have some excellent advice on how to handle the situation or they may need to become involved depending on the circumstances.
Third Step: Research and brainstorm solutions for the situation to find as many alternatives as possible.
Fourth Step: Narrow down the alternatives until you come to the top priority resolution in your mind. The best solution will hopefully respect the rights of all parties and have all parties feeling like winners. The best solution will also provide finality to the situation and result in a better team atmosphere.
Fifth Step: Now all the parties involved in the conflict must be communicated about the steps and actions to be taken, and all must come to a joint acceptance of the solution, or the problem will not be resolved.
Sixth Step: Put the resolution into practice and have a timeline associated for completion. Make sure the solution has been implemented and the desired results achieved.
If you find yourselves at an impasse, return to Step 1 and begin again. Occasionally professional help or that of an objective outsider might be necessary.
I know it seems easy to just give solution steps to problems and hope that it will also be easily solved. In reality it is not really how it works. However, when we face problems, that is the way that should be handled, calmly and realistically. That way the results may come up positively, helping the improvement of the team and its members.